We prides ourselves in serving our customers with exceptional care. An instance like this is not common and we will do our best to resolve the situation as quickly as possible.
To understand what might be missing, please view your product online and scroll down to the "parts list" section of the page. Once you have a complete list of parts, send us a message or call us at (800) 511-1369. We will reply via email within 24 - 48 business hours.