What is your Return Policy

If the product is defective or missing parts, we will be more than happy to work with you to replace individual parts, instead of you shipping the unit back. This works well for any damages that may occur during transit. Simply contact us for more details:

Phone:  (800)-511-1369

Email: support@hatchingtime.com

Returns

You have 30 days, from the date of your purchase, to return product. The customer is responsible for paying return shipping and the product must be in original packaging and unused. All parts must be included in packaging. If product shows any signs of use, you will not be refunded the full amount of purchase price.

For more information on returns and what items are excluded, click here.