Product Support

Third-Party Sellers

• I placed my order with Tractor Supply Company but have damaged parts. What do I need to do to replace them?

Distributors

• Do we have a Distributor in Slovenia?
• Do we have a distributor in Australia?

Payments & Discounts

• Do you offer a military discount?

Best Practices

• Does my incubator need to be completely filled with eggs?
• Do my egg racks need to be completely filled in my incubator?
• How can I get the best results from my feather plucker?
• How can I make sure my hatching baskets aren't overcrowded?
• How high should nesting boxes be placed off the ground?
• Will improper ventilation effect my hatch rates?

Dimensions

• What are the dimensions for the Standard Egg Rack - For Conturn Egg Setter?
• What is the diameter of the O-ring inside the Water Tank Connector to Water Hose?
• What is the flooring hole size for the 15" Grow Out Pen?
• What is the flooring hole size for the 9.5" Chick Brooder, 15" Chick Brooder, and the 9.5" Grow Out Pen?
• What is the thickness of the slat flooring?
• What is the flooring hole size for the 15" and 22" Chicken Cage?

Parts

• Where can I buy extra parts for my 8g Waterer, 40 lb. Feeder, and 80 lb. Feeder?
• With Nesting Boxes, can the Perch Guard on top not be used?
• Are the Full Layer Manure Trays (MT03) meant to be bowed in the middle?
• Can the open middle walls be changed with solid end walls on large chicken cages (TYK60 series)?
• What is the weight capacity of our Slat Flooring?
• Which water tank does my incubator use?

Shipping

• Can Premo Guard products be shipped to Canada?
• Can we ship to a PO Box?
• Do we ship to the UK?
• What do I do if my package was damaged during shipping?
• Can I pay for overnight shipping?

Getting Started

• Can I use an extension cord or surge protector with my incubator or brooder heater?
• When can chicks transition from starter feeders and drinkers to the feed trough and nipple watering system?
• What other light bulbs can be used in Hatching Time's chick brooders?
• Does the red light on the Brooder Heaters always stay on?
• Do the Chick Brooder light bulbs always stay on?
• Help! I am having problems with my assembly!

Troubleshooting

General FAQ

• Are the tabs trimmed on the 22" Chicken Cage walls?
• What should I set my incubator to for Peacock eggs?
• Are our feather pluckers as effective if the duck's wings are left on the bird while plucking?
• What material are the Processing Cones made of?
• Can our incubators hatch canary eggs?
• If I make a purchase using a payment plan option, will my order ship at checkout?